Responsible Gaming
Highlights
- Responsible gambling is an umbrella term that encompasses the efforts of individuals, service providers, and communities to ensure that gambling is conducted in a way that minimizes the potential for harm associated with problem gambling
- It involves taking personal responsibility for one's actions, as well as recognizing the role that service providers play in promoting responsible gambling behaviors.
Summary
CasinoReviewers provides responsible gambling information and messages to our customers through various channels, including our website and customer communications. We also have a dedicated Responsible Gambling Microsite with additional resources and information.
Introduction
Welcome to CasinoReviewers, where we are committed to promoting responsible gambling practices and providing a safe environment for our customers. Our Responsible Gambling Policy outlines our approach to minimizing harm and addressing problem gambling.
What is Problem Gambling?
Problem gambling occurs when a person loses control over their gambling habits, including the amount of money spent and the amount of time dedicated to gambling. It can have negative impacts on an individual’s personal, financial, and social well-being.
Customer Care Principles
At CasinoReviewers, we prioritize the well-being and safety of our customers. We encourage responsible gambling and offer tools to help our customers maintain control over their gambling habits. Some of the ways we do this include:
Providing pre-commitment or deposit limits
Allowing customers to self-exclude (either temporarily or permanently) from betting with us
Offering responsible gambling information and messages
Training staff on responsible gambling at induction and on an annual basis
Referring customers affected by problem gambling to support services
Our goal is to:
Minimize the extent of gambling-related harm to individuals and communities
Enable customers to make informed decisions about their gambling practices
Provide timely and appropriate assistance and information to those adversely affected by gambling
Promote a shared understanding of responsible gambling practices among individuals, communities, the gambling industry, and government
Ensure the gambling industry provides safe and supportive environments for the delivery of gambling products and services
Minors
As a responsible operator, we are committed to protecting minors by actively taking steps to exclude them from placing bets using our platforms. Our services are designed for and intended to be used by individuals who are at least 18 years old.
Filtering Options
To prevent minors from accessing our betting platforms, we recommend using filtering software. Some options for filtering software include Gamblock, Forcepoint, 27labs, Net Nanny, and Betfilter.
Where to Get Help
If you or someone you know is experiencing problem gambling, there are resources available to help, including the Gambling Helpline, Gambling Help Online, and Gambler’s Anonymous. You can also find additional providers by visiting our Responsible Gambling Microsite.
Pre-Commitment
CasinoReviewers offers pre-commitment limit facilities for our customers. This allows you to set a maximum deposit amount for a predetermined period of time. Customers can set or change these limits online within their account or by contacting customer support.
Self-Exclusion
If you feel that you need to take a break from gambling, CasinoReviewers allows customers to self-exclude either temporarily or permanently. This can be done online within the customer’s account or by contacting customer support.
Responsible Gambling Information and Messages
CasinoReviewers provides responsible gambling information and messages to our customers through various channels, including our website and customer communications. We also have a dedicated Responsible Gambling Microsite with additional resources and information.
Training and Support for Staff
At CasinoReviewers, we recognize the importance of training and supporting our staff on responsible gambling practices. All staff receive training on responsible gambling at induction and are provided with ongoing training at least once a year.
